aurabay Terms of Service

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Welcome to aurabay. These Terms of Service ("Terms") constitute a binding agreement between you and aurabay, governing your access to and use of our website, mobile platform, products, and customer services. By visiting our platform or placing an order, you confirm your acceptance of these Terms.

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1. Acceptance of Terms

Your access to or use of any service offered by aurabay signifies that you have reviewed, comprehended, and consented to be bound by these Terms together with all applicable federal, state, and local laws and regulations of the United States. Should you disagree with any portion of these Terms, you are not authorized to access or use our website and services.

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2. Use of Website & Account Responsibilities

• Eligibility: You must be at least 18 years of age or have reached the legal age of majority in your state of residence to place orders on this website.
• Prohibited Conduct: You agree to use our platform exclusively for lawful, personal, and non-commercial purposes. The following activities are strictly prohibited:
  • Participating in fraudulent transactions or submitting fictitious orders;
  • Deploying automated bots, scrapers, or similar tools to harvest product information or pricing without prior authorization;
  • Attempting to breach site security, data infrastructure, or other users' accounts;
  • Reselling aurabay products for commercial profit without explicit written consent.
• Account Security: You bear full responsibility for safeguarding the confidentiality of your account login credentials and for every activity that occurs under your account.

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3. Product Information, Pricing & Availability

• Accuracy: We strive to present accurate product images, specifications, nutritional facts, allergen warnings, and pricing. Nevertheless, typographical mistakes or inventory discrepancies may arise on occasion.
• Price & Order Corrections: Where an evident pricing or typographical mistake is identified, aurabay may correct the error and amend or cancel any impacted orders prior to shipment, providing a full refund of any amount charged.
• Perishable Goods: Natural variations in weight, appearance, or ripeness may occur for fresh or perishable items. Allergen information is supplied for reference purposes; customers with severe allergies should carefully examine product packaging labels.

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4. Orders, Payments & Cancellations

• Order Acceptance: Every order submitted through our website is contingent upon product availability and order verification. We may restrict order quantities or cancel orders that we suspect involve fraudulent activity or breach of these Terms.
• Payment Processing: All payment transactions are secured with SSL/TLS encryption and handled through PCI-DSS compliant payment gateways. Payment in full is required before an order is dispatched.
• Order Modifications & Cancellations: To cancel or update an order, you must contact support@aurabay.xyz within 1 hour of placing it. After an order has entered dispatch processing, it can no longer be canceled or modified.

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5. Shipping, Returns & Customer Rights

Your purchases are subject to our official operational policies, which are incorporated into these Terms by reference:

• Shipping & Delivery: All shipping fees, delivery estimates, and processing times are detailed in our Shipping Policy.
• Returns & Refunds: Returns, return eligibility, damage claims, and refund processing timelines are governed by our Return & Refund Policy.

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6. Intellectual Property

All original content available on aurabay's platform — including text, graphical designs, logos, software, product branding, and trade names — is the exclusive property of aurabay and is safeguarded by international copyright, trademark, and intellectual property laws. Unauthorized reproduction or distribution is strictly forbidden.

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7. Limitation of Liability

To the fullest extent permitted by applicable law, aurabay shall not be responsible for any indirect, incidental, special, or consequential damages arising from your use of our platform, products, or services. Our maximum aggregate liability for any claim connected to a transaction shall not exceed the total amount you paid for the specific products or services at issue.

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8. Governing Law & Dispute Resolution

These Terms are governed by and shall be construed in accordance with the laws of the State of Delaware, United States, without regard to conflict of law principles. Any dispute or claim arising from or relating to these Terms or your purchase shall first be submitted to aurabay's support team for informal resolution.

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9. Changes to These Terms

aurabay may update or modify these Terms at any time. Significant revisions will be communicated by posting the updated terms on our website. Your continued use of our website or services after any updates signifies your acceptance of the revised Terms.

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10. Contact Us & Merchant Details

If you have questions regarding these Terms of Service, please contact our support team:

• Official Business Name: aurabay
• Customer Support Email: support@aurabay.xyz
• Customer Support Phone: 18323266353
• Physical Business Address: 54 TIDWILLOW PL, THE WOODLANDS, TX 77375, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST